To process your request as efficiently as possible, in the event that you need to return an item, please note our return policy:

• Please call 1-800-923-6255 ext 12012 or contact your local rep for a Return Goods Authorization number (returns will not be accepted unless accompanied by this number) and be sure to write your RGA number on the shipping label.
• All returns must be authorized in advance and may be subject to a restocking charge.
• All returns must be new, unused and in their original packaging.
• All items should be shipped prepaid to:

• Always include a copy of your invoice or packing slip.
• Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
• Materials returned after 30 days from date of shipment will not be accepted.
• C.O.D. returns will not be accepted.
• Altered or etched items will not be accepted.
• Computer Software: Unopened software may be returned for credit. Opened software will be replaced only if defective.
• Repairs: Please call our Service department at 1-800-923-6255 x 12022 for the address and phone number of the authorized service center nearest you.
• Cut-to-Length Products: Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.